Our specialists are adept at closing the gap between your business and technology strategies. We create customized plans that encompass the implementation of tools and strategies tailored to your sector.
We captivate end users with immersive, interconnected experiences spanning web, mobile, conversational interfaces and AR applications. Our architecture possesses the agility to flexibly adapt, reconfigure, and evolve in response to the developing needs of your organisation.
Through dedicated teams, we spearhead the modernization and ongoing maintenance of technical ecosystems, forging solutions that will continually evolve & stand the test of time.
We believe in the power of collaboration & diversity which is reflected in the talented individuals who make up our team. We constantly challenge ourselves to think differently & find ways to captivate & entertain audiences by creating memorable experiences.
We have a wealth of multi sector experience creating solutions for luxury hospitality, high end real estate, private members clubs & Automotive Clients.
Our Mission was to deliver unparalleled omnichannel digital experiences and we chose Progressive Web App (PWA) technology as the core of our product base.
PWA technology is the DNA of the Internet, it is the technology that is powering some of the world's leading businesses - Uber, Spotify, YouTube, Forbes & BMW are just a few that have integrated PWA technology and have reported revolutionary results.
Alibaba reported 76% higher conversions, Trivago stated that 500,000 new users added the new PWA to their home screen dramatically increasing both loyalty & retention.
PWA technology has marked a positive shift in the way that we interact with the Web, it is a new and incredibly responsive innovation that creates a phenomenal user experience - they are connectivity independent, and they work offline which reduces data needs. Installed with a QR code, the PWA loads in an instant.
These are just a few benefits that make PWA technology perfect for an immersive User Experience & a beneficial tool that is ideal for building community by capitalising on the loyalty & retention benefits.
LinQ 1 was commissioned by a Global Media Company that has 25 years experience in supplying physical products to the luxury hospitality, automotive & leisure industry and currently works with over 10,000 luxury renowned brands including RITZ CARLTON, SHANGRI-LA, LAMBORGHINI, RICHARD MILLE, ROLEX, CHRISTIES INTERNATIONAL, JOHN TAYLOR ESTATES & ASTON MARTIN.
Our CEO is a shareholder in this company & recognised the need to move into the digital landscape, after utilizing this powerful network of Industry leaders we realised lifestyle Brands are resonating with different market segments more than ever now & the importance of developing a completely different User Experience focusing on loyalty & retention was imperative.
This is now a reality and a 5-year License Agreement has been signed and LinQ1 is being introduced worldwide with resounding success.
Recently, a prominent industry contact, having seen LinQ1, approached 1NTERNATIONAL.COM with a unique challenge: to address the issues they identified for the success of a new brand. This brand is embarking on a mission to redefine luxury in the hospitality sector by investing heavily in a collection of super luxury lifestyle hotels worldwide. Their core focus? To deliver an additional layer of exceptional customer experience that not only encourages loyalty but also ensures customer retention and creates a real & inspiring community.
In the pursuit of this ambitious goal, several key strategies and principles came to the forefront:
Personalization and Anticipation:
Creating an exceptional customer experience starts with understanding the unique needs and preferences of each guest. We used advanced guest profiling and data analytics to anticipate individual customer requirements. The more a hotel can tailor its services to meet these needs, the more it will make guests feel special and valued.
Cultural Immersion:
It is imperative that Luxury Hotels strive to immerse guests in the local culture. Whether through curated local experiences, retail opportunities, art displays, or authentic culinary offerings, allowing guests to connect with the destination and its people creates a deeper, more memorable experience. It also fosters a sense of community among guests, where they can share their discoveries & passions with like-minded Affluent Lifestyle Consumers.
Online and Offline Engagement:
Building a sense of community around the brand requires both online and offline engagement. By utilising the strengths of both print & digital media there is an opportunity to create an omnichannel approach to keep guests connected with the Brand.
In conclusion, the endeavour to create an exceptional customer experience, encourage loyalty, ensure retention, and foster a sense of community in the super luxury lifestyle hotel industry is an ambitious but necessary one. By adopting a holistic approach that integrates technology, personalisation, cultural immersion and community-building efforts, the Brand can set itself apart and pave the way for a new era of hospitality. In doing so, they meet the evolving demands of today's Affluent Lifestyle Consumer and lay the foundation for long-term success and growth in the industry.
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We make digital products that are groundbreaking, beautiful and simple to use. We INSPIRE.
We actually create great TECHNOLOGY
We revolutionise how hotels understand and respond to guest feedback, inspiring a dynamic and responsive customer-centric environment.